Since SRI has taken over our Sheriff Sales it has removed a tremendous workload from my support staff. All of the services provided, as well as the personnel, are extremely professional and efficient. Any time a question comes in regarding Sheriff Sales, I am able to give them a general overview of how things work and then refer them to SRI’s website for details. I have never received a follow-up call after referring to the website. All of the services provided, as well as the personnel, are extremely professional and efficient.
Everyone [at SRI] has been wonderful to work with! They make the tax sale process a great experience and it’s easy to get the sales done.
Everything was done timely and accurately… [The] experienced and knowledgeable staff makes the whole process go smoothly.
SRI provides true customer service with an emphasis on SERVICE. They are so easy to work with and always help with whatever we take to them.
I’ve enjoyed working with SRI over the last 5½ years. They are a fun-loving group, yet serious about their business. The staff is knowledgeable and friendly. The service I’ve received over the years has always been excellent. It’s no wonder the company is growing and thriving. You can always bet there will be something new (a process or service) in the works at this company. Thank you SRI!
Dennis W. Hollingsworth, CFC
Our 2013 tax roll collection rate stands at 99.8%, due in no small part to our partnership with SRI. Their company standards, ethics and professionalism suit perfectly the standards of the St. Johns County Tax Collector’s office, which has as its mission, “Delivering Tax Collector services through innovation, integrity, and expertise.” As a bonus, their services are always delivered with friendliness, humor, and aplomb.
We have been with SRI for over 11 years. I have done tax sales with SRI and without. I much prefer with. With the increasing number of tax sale properties and the frequent changes in the law, it is comforting to have a team of dedicated and knowledgeable people sharing the load, especially with regards to sending notices and preparing deeds.
SRI takes away a lot of the time constraints that comes with the paperwork of conducting a sheriff sale. The best part about SRI is their customer service. Any time a question has come up, SRI has been very helpful and quick to provide an answer.
I have been working with SRI since 1994 and have always found them extremely professional and helpful. They have always been there when I needed immediate assistance. I would never want to do a tax sale without SRI.
SRI has made preparing for tax sales easier for my office by moving the manual [tax sale] tracking to a computer based tracking system.
SRI has been a big time saver for our office and they conduct their business in a very professional and efficient manner.
Cindy D. Howard
I highly recommend SRI. They are extremely professional and prompt, allowing us to focus on other pressing matters.
"My" SRI people rock. They are always helpful and when given hard scenarios, they come through. Knowing I have "go to" people that are specifically assigned for tasks makes it easier to know who to talk to when calling there. Quick response time is a must in this industry and they answer timely. The personal service you give us makes us feel like we are your only client.
The efficiency that we have gained while using SRI is very measurable. It reduced the amount of work that our administrative staff has to do when dealing with Sheriff’s sales so that they can focus on their core duties. SRI is accurate, dependable, reliable and reduces our liability. We would not conduct Sheriff’s Sales any other way!
SRI handles all of our sheriff sales, and they do all the paperwork involved, freeing our office up for other things. I like that when people call in I can just direct people to the SRI website. I have only ever used SRI and the nicest thing is when they come they handle everything from beginning to end, which helps us with our day-to-day operations. Also, SRI employees have always been very friendly and helpful.
Our partnership with SRI has increased our sales to 99-100% delinquent parcels sold each year. We have also increased our premium bids. SRI makes the entire process easy. From start to finish, we have all of our questions answered. The procedure for the sale is outlined efficiently and is linked to our website for easy access by potential buyers. The auction itself runs smoothly. If buyers have questions or concerns they are addressed immediately. They work closely with our office to establish a link to our website with registration and payment information. Now, buyer registrations are completed quickly. At the conclusion of the sale, buyers receive their purchase information immediately and the process for making payments is very effective. Final reports are produced immediately for our review.
Using SRI’s services has freed my staff, previously responsible for sheriff sales, to look after other important issues. SRI staff are knowledgeable, professional and courteous.
SRI employs a friendly and efficient staff who stays up-to-date with tax sale laws. They have streamlined a process that would normally absorb a lot of our time and attention, allowing us to focus on collection and safekeeping of tax dollars.
John I. Wallace
When I took office in 2011, one of my first moves was to contract with SRI. Most likely one of the best decisions I've made as sheriff. They absorb a majority of the workload regarding sheriff sales, which in return allows my staff to focus on other tasks. [SRI] provides prompt, professional, and efficient service.
SRI has taken what was once a very time consuming process and streamlined it to a task that can be completed easily and quickly. I appreciate the professionalism and courtesy that is extended to the clients, whether potential buyers or homeowners. [Our SRI Representative] is always a pleasure to work with. They never fail to return phone calls and doesn't hesitate to answer any questions.
SRI specializes in processing, conducting, and closing sheriff sales which gives personnel time to perform other office duties. SRI is aware of any new laws and communicates them with our staff. They handle all sheriff sales in a professional and timely manner. We enjoy the staff and professionalism they show while conducting our sheriff sales!